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Returns & Refunds Policy

Last updated: October 2026

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you're not happy with your merchandise, you may return it within 30 days of purchase for a full refund or exchange, provided the item meets the following conditions:

  • Item is in original, unused condition
  • Item still has all original tags and packaging
  • Item shows no signs of wear or damage
  • Return request is made within 30 days of purchase date

2. Non-Returnable Items

The following items cannot be returned:

  • Digital products (eBooks, guides, downloads) - non-refundable once delivered
  • Items worn, washed, or used
  • Items purchased on clearance or final sale
  • Items without original tags or packaging
  • Custom or personalized items

3. How to Initiate a Return

To start a return:

  1. Contact us at hello@grownatjonesfarm.com within 30 days of your purchase
  2. Include your order number and reason for return
  3. For house items, we'll send return shipping instructions; for marketplace-seller items, we'll coordinate with the seller on your behalf
  4. Ship the item back in original condition with all packaging

4. Return Shipping

The customer is responsible for return shipping costs unless the return is due to our error or a defective product. For marketplace-seller items, return shipping follows the seller's policy and we will help coordinate. We recommend using a tracked shipping method to ensure your package arrives safely.

5. Refund Processing

Once we receive and inspect your return:

  • We will verify the item's condition
  • If approved, we will process your refund within 5-7 business days
  • Refunds are issued to your original payment method
  • Original shipping costs are non-refundable

6. Exchanges

If you'd like to exchange an item for a different size or color, contact us at hello@grownatjonesfarm.com. We'll provide you with return instructions and help you select your replacement item.

7. Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right! Please:

  • Contact us immediately with your order number
  • Provide photos of the defect or damage
  • We will replace the item or issue a full refund at no cost to you

8. Subscription Boxes

Subscription box products cannot be returned once delivered due to the perishable nature of fresh produce. However, if you receive a box with damaged or spoiled items, please contact us immediately.

9. Return Timeline

Returns must be initiated within 30 days of purchase. After 30 days, we cannot accept returns. Please start the return process as soon as possible.

10. Contact Us

Have questions about returns or refunds? Contact us at hello@grownatjonesfarm.com and we'll be happy to help!