Shipping Policy
Last updated: October 2026
1. Shipping Information
Jones Family Farm ships merchandise and products to customers within the United States. House ("Grown at Jones Farm") items are stocked and shipped directly from our farm, typically within 2-3 business days. Products from approved marketplace sellers are fulfilled and shipped by each seller directly to you.
2. Shipping Methods & Rates
We offer a simple flat-rate shipping fee of $5.00 per order for physical items that require shipping. This flat rate applies regardless of order size or weight, and is calculated and shown at checkout before you complete your purchase.
Some marketplace products may be offered for local pickup at the seller's specified address instead of shipping. Pickup items do not incur a shipping fee; the pickup address is shown on the product and confirmed after purchase.
3. Delivery Times
House items ship from our farm within 2-3 business days, with delivery typically 5-7 business days after that. Marketplace-seller items ship directly from each seller; delivery times vary by seller and are shown on the product. When your order includes items from multiple sellers, we split it so each seller ships their portion independently. Delivery times may vary during peak seasons or due to unforeseen circumstances and do not include processing time.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's delivery status.
5. Shipping to Address
Orders can only be shipped to addresses within the United States. Please ensure you provide a valid, complete shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Lost or Damaged Packages
We are committed to ensuring your order arrives safely. If your package arrives damaged or goes missing:
- Contact us immediately at hello@grownatjonesfarm.com with your order number
- Provide photographic evidence of damage (if applicable)
- Include your tracking number
We will work with the carrier to investigate and will replace your order or issue a refund accordingly.
7. Digital Products
Digital products (eBooks, guides, etc.) are delivered via email immediately upon purchase. There are no shipping costs for digital products.
8. International Shipping
Currently, we only ship to addresses within the United States. International shipping is not available at this time.
9. Contact Us
For questions about shipping, tracking, or delivery, please contact us at hello@grownatjonesfarm.com